Returns & Replacement Policy

Last Updated: November 14, 2025

At Ammara Dry Fruits, we always aim to deliver top-quality dry fruits and spices in perfect condition. Still, sometimes things can go wrong — and when they do, we handle it fairly and fast.

1. When You Can Ask for a Replacement or Exchange

You can request a replacement or exchange if any of the following conditions are met. Please contact us within 24 hours of receiving your order:

• The item was damaged or leaked when you received it.
• The seal or packaging was already open on arrival.
• There is a manufacturing defect or issue with freshness.
• The product doesn’t match what you actually ordered.

Our team will review your concern and provide a replacement or a fair solution as quickly as possible.

2. Cases Where Return/Exchange Isn’t Possible (Exclusions)

We do not accept returns or refunds if:

• You changed your mind or didn’t like the taste, but the product matches what was shown.
• You ordered the wrong product or quantity by mistake.

We always try to show accurate photos and descriptions. Please double-check before ordering. Still, if there’s a genuine concern, we’ll assist you in a reasonable way.

3. Refunds

A refund will only be issued if:

• Your order wasn’t delivered within the promised time (normally 3–4 working days).
• You received something completely different from what you ordered.

After verifying your claim, we’ll process your refund or replacement as soon as possible. Note: Delays caused by curfews, strikes, or natural events do not qualify for refunds.

4. Order Cancellations

You can cancel your order anytime before dispatch without any charges.

If the order has already been shipped, cancellation will only be processed after the parcel is returned, and delivery charges are covered by the customer.

Our team reviews all requests ethically and usually responds within 5–10 working days.

5. Contact Information

If you have any issue or question related to your order, please contact us:

Entity Name: Ammara Dry Fruits

📍 Address: Akram Karyana Store, Akbari Mandi, Lahore, Pakistan

📞 Phone/WhatsApp: +92 316 0044645

📧 Email: support@ammaradryfruits.com